I am a first time home buyer who just successfully bought a home and used Carson Maples as my Lender. The home buying process can be really stressful but Carson was able to relieve so much of my stress by streamlining the process and clearly outlining what was expected of me. I am SO grateful for his expertise and dedication, and I would, without a doubt, recommend him to anyone who is looking for a lender.
During my home search I had previously been approved by a different lender who unexpectedly didn’t work out (for reasons unrelated to me) just 2 days before making an offer on my house. I felt lost and didn’t know what to do as I was starting from scratch at the very last minute. My realtor recommended a lender she trusted named Carson Maples. She contacted him at 7pm on a Tuesday night to get the ball rolling because offers were due that Thursday. Carson and I spoke on the phone that night where he explained everything in a manner that I understood and he was very patient and honest with me. That same night, well past normal business hours, he sent all of the info I needed to fill out, making it very easy for me to complete the tasks. He promised a rate that was extremely competitive and honored his promise when the time came to lock it in, in the face of rising rates. He was able to process my application and preemptively underwrite the loan in less than 48 hours.
My offer was accepted on that Thursday night and by 6:45am Friday morning, I had both a Congratulations text followed by a bullet point message explaining each and every step of the escrow/closing process in chronological order and precisely what was needed from me. This type of thorough detail and communication was exactly what I needed. As I combed through the many legal documents, he was there to answer all of my questions with availability anytime of the day including early AM and late PM. He was reassuring in explaining that he was here to make sure I understood every part of this process. I also found Carson’s website portal, Luminate Home Loans, very user friendly and easy to navigate. I have been nothing but impressed with his professionalism and high caliber work ethic and have also appreciated the personal touches, i.e. going out of his way to call and congratulate me, making sure all went well immediately following the final signing of my papers.
I would describe Carson as an extremely hard worker who is well organized, detail oriented, highly responsive, and very knowledgeable in his line of work. A true Go-Getter! It is clear he holds himself and his company to the highest of standards and is extremely on top of every aspect of the process.
I will absolutely be using Carson for my second home purchase when the time comes.
Kristin
Rohnert Park, CA
1500 Valley House Drive Suite 210 Rohnert Park, CA 94928
(707)-799-3705
maplesteam@goluminate.com